Return & Refund Policy
Because products are research-use materials, returns may be restricted. This policy should be reviewed before public launch.
Policies
General Return Position
Due to product integrity, storage, handling, and research-use considerations, Pep Shop Texas may not accept returns once products have shipped unless specifically approved by support.
Cancelled or Rejected Orders
If an order is cancelled, rejected, payment-failed, or cannot be fulfilled before shipment, inventory may be restored and any applicable refund may be reviewed according to the payment method and order status.
Damaged Shipment Claims
Customers should report damaged shipment issues promptly with order number, photos, packaging details, and tracking information. Pep Shop Texas may review the issue and determine whether replacement, credit, or other resolution is appropriate.
Incorrect Product Claims
If a customer believes the wrong item was received, they should contact support before opening, using, discarding, or altering the product or packaging.
Refund Timing
Refund timing depends on payment method, administrative review, and payment processor or platform timing.
No Human or Veterinary Use
Products are not for human or veterinary use. Pep Shop Texas does not provide medical advice, dosing advice, or use guidance.